System-wide issues affecting Visual Search and Input operations

Incident Report for Clarifai

Resolved

The fix from earlier today has been verified as stable. All systems are running normally now.
Posted Mar 12, 2019 - 12:00 EDT

Monitoring

A fix has been implemented by our vendor and we are continuing to monitor it. All visual search and input operations should be working again as expected.
Posted Mar 12, 2019 - 11:15 EDT

Identified

At 10:03a.m. EST this morning we noticed that our visual search and input functionality was failing and traced the cause back to a 3rd-party vendor. We are waiting on their confirmation for a fix and we apologize for the inconvenience caused by this.
Posted Mar 12, 2019 - 10:57 EDT
This incident affected: Custom Training and Visual Search.
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